TERMS AND CONDITIONS

9. Health and Safety

9.1 Customer Health Responsibilities

Pre-Service Disclosure Requirements:

• Complete health condition disclosure
• Comprehensive allergy information (food, chemical, material)
• Current medication listings
• Pregnancy status notification
• Recent medical procedures or surgeries
• Physical limitations or mobility concerns

9.2 Acknowledged Health Risks

Risk Acceptance:

• All health and fitness services carry inherent risks
• Beauty treatments may cause allergic reactions
• Spa services may not suit certain medical conditions
• Physical activities pose injury potential
• Food services may trigger allergic reactions
• Medical/wellness services have treatment risks

Customer Liability:

• Personal assessment of service suitability for health conditions
• Full responsibility for health complications arising from services
• Medical treatment costs for service-related complications
• Injury or adverse reaction consequences

9.3 Service-Specific Safety Guidelines

Beauty & Spa Services:

• Chemical treatment reaction risks
• Heat therapy medical condition considerations
• Sharp instrument injury potential
• Mandatory allergy patch testing recommendations

Food & Beverage Services:

• Comprehensive food allergy disclosure
• Cross-contamination possibilities
• Medication-food interaction considerations
• Variable alcohol service policies

Fitness & Physical Activities:

• Honest fitness level assessment
• Heart condition participation restrictions
• Pre-existing condition injury risk increases
• Mandatory safety instruction compliance

Medical/Wellness Services:

• Qualified professional service verification
• Independent credential verification responsibility
• Second opinion recommendations for major treatments
• Personal medical record maintenance

9.4 Service Provider Expectations

Professional Standards:

• Health condition and allergy inquiry protocols
• Service-associated risk explanations
• Clean, safe equipment maintenance
• Professional standard adherence
• Appropriate insurance coverage
• Problem identification and service cessation protocols
• Customer Responsibility:Independent verification of service provider qualifications and safety standards.

10. Dispute Resolution

10.1 Business Dispute Resolution

Primary Resolution Steps:

1. Direct communication with business management
2. Polite, clear issue explanation
3. Management escalation if staff cannot assist
4. Documentation of all communications
5. Record keeping of interaction details

Platform Assistance:

• Business contact information provision
• Voucher terms clarification for businesses
• Communication facilitation when necessary

Platform Limitations:

• Cannot compel business refunds
• No control over business operations
• Cannot guarantee specific dispute outcomes
• Neutral position maintenance in disputes

10.2 Platform Service Issues

Issue Resolution Process:

• Email terms@nearbyvouchers.com with detailed description
• Include account details and relevant voucher numbers
• Provide clear problem explanation with supporting screenshots
• Expect response within 48 hours
• Technical issue resolution within 5 business days

10.3 Formal Complaint Procedure

Escalation Process:

• Informal Discussion: Initial email communication for issue discussion
• Formal Complaint: Written complaint submission with evidence
• Investigation: 14-day investigation period
• Response: Written findings and action documentation
• Legal Escalation: Available legal remedies if unsatisfied

11. Legal Framework

11.1 Governing Law

These Terms and Conditions are governed by United Arab Emirates law, with disputes subject to Sharjah jurisdiction court systems.

11.2 Dispute Limitation

All disputes must be pursued individually, with class action or group lawsuit participation prohibited.

11.3 Statute of Limitations

Legal claims must be filed within one year of issue occurrence, or rights to claims are forfeited.

11.4 Severability

If any provision is deemed legally invalid, remaining terms remain fully enforceable.

12. Privacy and Data Protection

12.1 Data Collection

Information Types:

• Personal details for account creation
• Payment information for transaction processing
• Customer service communication records
• Website usage analytics for service improvement

12.2 Data Usage

Primary Purposes:

• Purchase processing and voucher delivery
• Customer support provision
• Important voucher and service updates
• Service improvement with appropriate consent

12.3 Information Sharing

Authorized Sharing:

• Business voucher information sharing (name, contact, voucher details)
• Payment processor transaction data
• Legal compliance with UAE authorities
• No third-party marketing without explicit consent

12.4 Data Protection Measures

• Secure server infrastructure with encryption
• Authorized personnel access limitations
• Regular security updates and monitoring
• UAE data protection law compliance

13. Prohibited Activities

13.1 Fraudulent Activities

Strictly Prohibited:

• Stolen payment method usage
• False account information or fake accounts
• Fraudulent refund claims
• Unauthorized system benefit manipulation

13.2 Voucher Misuse

Prohibited Actions:

• Commercial voucher resale for profit
• Business/commercial voucher usage
• Inappropriate voucher code sharing or copying
• Expired or invalid voucher usage attempts
• Multiple voucher usage attempts

13.3 System Security Violations

Prohibited Activities:

• Hacking or security breach attempts
• Automated voucher purchasing systems
• Server overload through excessive requests
• Unauthorized account access attempts
• Software reverse engineering

13.4 Conduct Violations

Unacceptable Behavior:

• Business or staff harassment
• False or malicious review posting
• Offensive communication language
• Threatening or intimidating behavior
• Discriminatory or hateful conduct

13.5 Legal Compliance

Required Compliance:

• UAE law and regulation adherence
• Prohibition of illegal activity usage
• Intellectual property rights respect
• Export control and sanctions compliance
• Anti-money laundering compliance

14. Intellectual Property

14.1 Company Property Rights

AJL Gulf Group LLC Ownership:

• Nearby Vouchers website and mobile application
• Company logos, trademarks, and brand identities
• Proprietary software and technology platforms
• Original content creation (descriptions, images, text)
• Business and service databases

14.2 Third-Party Property Rights

Business Ownership:

• Individual business names and proprietary logos
• Business-provided photos and service descriptions
• Business trademarks and intellectual property
• Business-created listing content

14.3 Permitted Usage

Authorized Activities:

• Personal website usage for voucher purchases
• Personal voucher printing or digital storage
• Family/friend voucher gifting
• Honest service experience reviews

14.4 Prohibited Usage

Unauthorized Activities:

• Website design or functionality copying
• Unauthorized logo or branding usage
• Commercial content reproduction
• Competitive service creation using our content
• Copyright notice or proprietary marking removal

15. Force Majeure

15.1 Uncontrollable Events

Events Beyond Control:

• Natural disasters (earthquakes, floods, severe weather)
• Pandemic or public health emergencies
• Government actions or regulatory changes
• War, terrorism, or civil unrest situations
• Major technical failures or cyber attacks
• Internet service provider outages
• Power grid or infrastructure failures
• Banking system disruptions

15.2 Service Impact During Force Majeure

Potential Effects:

• Service maintenance challenges without guarantees
• Temporary feature unavailability
• Business closure requirements
• Modified refund policy applications
• Communication updates when possible

15.3 Customer Rights During Force Majeure

Available Options:

• Collaborative solution development when possible
• Extended circumstance refund consideration
• Essential service and communication prioritization
• Special consideration documentation requirements

16. Contact Information

16.1 Contact Details

Primary Communication:

• Email: terms@nearbyvouchers.com
• Website: https://www.nearbyvouchers.com
• Response Time: 48 hours for initial response

Business Hours:

• Operating Days: Sunday through Thursday
• Hours: 9:00 AM - 6:00 PM UAE Time
• Closed: Friday and Saturday
• Emergency Issues: Email anytime with priority response

16.2 Communication Guidelines

Information to Include:

• Complete name and account email address
• Relevant voucher numbers
• Clear issue or question description
• Supporting screenshots or documents
• Preferred response method

16.3 Language Support

Available Support:

• Primary support in English
• Arabic support available upon request
• Senior staff handling for complex issues
• Translation assistance when needed

17. Final Provisions

17.1 Key Reminders

Essential Points:

• Intermediary Role: We connect customers with businesses; we do not provide services
• Expiry Enforcement: Vouchers expire on specified dates with no extensions
• Limited Refunds: Only specific circumstances qualify for refunds
• Health Responsibility: Customers must disclose medical conditions to providers
• Voucher Details: Each voucher may contain specific terms and conditions

17.2 Pre-Purchase Checklist

Before Buying:

• Verify business location and accessibility
• Review service descriptions and restrictions
• Note expiry dates and plan usage accordingly
• Understand included services versus additional costs
• Contact businesses directly for specific questions

17.3 Post-Purchase Actions

After Purchase:

• Secure voucher storage and backup
• Prompt appointment booking after purchase
• Punctual arrival with valid identification
• OTP code sharing only at business location
• Immediate problem reporting to customer service

Legal Acknowledgment

IMPORTANT LEGAL NOTICE: By clicking "I Agree," creating an account, or making any purchase, you confirm that you have read, understood, and agree to be legally bound by all provisions contained within these Terms and Conditions.

Document Version: 1.0 | Effective Date: June 4, 2025 | Last Updated: June 4, 2025